Refund and Return Policy

Last updated [15/02/2026]

1. Return Conditions

The buyer shall inform the nursery of any defects or problems with the plants or services purchased. While we strive for 100% satisfaction, living plants are unique; therefore, the following conditions apply:

• Any returns must be initiated within 3 days of the date of purchase/delivery.
• All returned items (if applicable) must be in the same condition as received. For non-plant items, packaging must be unopened with original labels attached.
• Pusparani Nursery does not provide any extended warranty or guarantee for plants once they are in the customer's care beyond the initial arrival period.

2. Return Process

To initiate a return or exchange, users must follow this procedure:

1. Contact our support team via the phone number provided. If the product was purchased directly from our physical nursery in Hooghly, the user must visit the nursery with the item.

2. Upon purchasing a plant or service, the user agrees to abide by the health and damage inspection policies specified at the time of invoice. Please inspect packaging and plant health immediately upon receipt.

3. Refunds & Exchanges

If a user wishes to return a product or service for a valid reason accepted by the nursery, they will receive another product or service of the same value. We do not generally offer cash refunds for living plants due to their perishable nature.

Pusparani Nursery does not recommend or advise making advance reservations or bookings through unauthorized channels. We shall not be liable for any losses incurred through advance bookings made outside of our official platform or nursery counter.

4. Liability

Our liability is limited to the transaction of the goods. Once a plant is delivered or taken from the nursery in healthy condition, the responsibility for its growth and survival rests with the buyer. Pusparani Nursery shall not be liable for any secondary damages or loss of information handling systems.

5. Shipping and Delivery

Plants are shipped with specialized packaging to ensure safety. Users are encouraged to choose the most appropriate shipping method for their location. For local buyers, plants can be collected directly from our Jirat, Hooghly location.